Technical Support Representative
Takara Belmont USA — Dec 2022–Present
Provide frontline technical support for dental and salon equipment, assisting field technicians with troubleshooting and part identification. Serve as an in-house technical writer, developing and updating service manuals and user-friendly visual documentation that aligns with brand and user experience guidelines.
Web Content Manager
Connecting the Dots: Newborn Screening (Non-Profit) — Dec 2017–Present
Manage and customize content for the organization’s WordPress website. Offer guidance and training on content management best practices. Support the organization’s communications efforts by optimizing layout, accessibility, and overall site usability.
Blogger & Content Creator
FiggiRiggi.com — Apr 2009–Present
Founder and writer of a specialty blog on fig propagation, cultivation, and fig-based culinary recipes. Provide how-to guides, visual content, and (soon) restaurant reviews. Previously hosted on WordPress.com before expanding to an independent domain.
Inventory Research Specialist
Macy’s, Inc. — Aug 2011–July 2022
Investigated merchandise discrepancies and conducted inventory audits. Developed VBA scripts to automate data entry in Excel. Authored SOPs and technical documentation for non-technical staff, improving workflow and reducing IT support tickets. Recognized with Macy’s “Make Magic Award: Ideas and Innovations” for contributions to internal documentation.
General Manager & Technical Co-Founder
Ocean Motion Media (Smoothe Date Project) — Apr 2011–Nov 2019
Launched and scaled a niche social networking site that gained over 2,000 members within six months. Oversaw CMS customization, branding, and user experience design. Led project direction, community outreach, and platform functionality enhancements.
Visual Effects Artist (Freelance)
Various Projects — May 2008–Apr 2011
Produced rotoscoping and compositing content for film and television. Credits include a feature film (“Wesley”) and Animal Planet’s “Animal Gladiators” via UVPHACTORY.
Animation Instructor & Program Coordinator
Living Arts College — Jun 2005–May 2008
Taught animation and visual effects software including After Effects, Photoshop, Flash, and Maya. Coordinated student services, led professional development initiatives, and served as travel coordinator for SIGGRAPH conference events.
Color Production Specialist
Print Tech — Oct 1997–Aug 2000
Supervised poster production and managed print queues for high-volume clients including Van Heusen. Gained early experience in Adobe Illustrator and Photoshop, working closely with design teams to ensure accurate color output and layout adjustments.
📄 Need a copy of my resume? Feel free to reach out through my contact page and I’ll be happy to send it!