Here are examples of technical writing projects I created while working for companies such as Macy’s, Inc. and Takara Belmont USA. In both cases, I organically stepped into technical documentation roles, even though these tasks were not part of my original job descriptions.
Macy’s, Inc.
This ongoing project involved creating instructional manuals for the Inventory Control & Quality Assurance (ICQA) department—primarily to train seasonal employees who preferred a visual learning approach. These documents significantly improved productivity and became go-to resources for colleagues seeking additional guidance. Though unofficial, I designed them to appear polished and professional. I was honored to receive Macy’s Make Magic Award: Ideas and Innovations for this contribution.
Takara Belmont, USA
As a current member of the Dental Tech Support team, I help field technicians troubleshoot equipment and document procedures. While my assignment was originally to write simple instructions, I brought in my background in visual design to create manuals that are brand-consistent and user-friendly. These documents are publicly shared with field technicians. Below are samples of some of the materials I’ve authored.
In addition, I’ve written several blog posts on this site that include tutorials and snippets of code or scripts I’ve developed over time.
Takara Belmont
047 Chair Limit Settings
047 Accessing the chair PCB (Power Control Board)
096 X-Ray Service Bulletin
Photo Manipulation
This assignment came from the Quality Assurance department, which needed a product image showing how arm castings connect to a dental chair using cap screws. Unfortunately, no complete product was available in the showroom. The only available parts were:
- An individual arm casting with cap screws
- An older chair assembly using flush-mount Phillips head screws, with a damaged edge
Since our department didn’t have access to professional cameras or Adobe Photoshop, I used my iPhone and carefully staged lighting and angles to match the reference photo of the complete chair. I then used GIMP (GNU Image Manipulation Program) to reconstruct the broken edge and overlay the correct screws.
The project required pixel-level image editing and careful blending to make the final photo look authentic. The result? The QA team could not tell the image had been digitally manipulated. The final deliverable met the project’s requirement for low-resolution documentation images.
See the Before and After photos below.
Before
After
