Here are examples of technical writing projects I performed for companies where I worked. Macy’s, Inc and Takara Belmont, USA. For both companies, I sort of fell into these project roles as they were not part of the core functions of my job requirements.
Macy’s, Inc. The ongoing project was to create instruction manuals for members of the ICQA department, mostly for training seasonal employees who preferred a visual approach to learning the tools and procedures. These documents improved productivity and was a go-to source allowing colleagues needing additional information. These were considered as unofficial documents and the copyright added was merely to make it look professional. I received the Macy’s Make Magic Award: Ideas and Innovations for producing these documents.
Takara Belmont, USA is my current employer where I am working with a team in the Dental Tech Support department. There, we help field technicians troubleshoot equipment. One of my tasks is technical writing manuals that we are allowed to share publicly with field techs. My assignment was simply to write up instructions. Graphics were included due to my love of design while keeping the flow within the parameters of the company brand along with a consideration for the user experience as a visual designer. Below are samples of documents I’ve worked on.
I have written various blog postings on this site that show tutorials on technical scripts or code that I’ve written.
Takara Belmont
047 Chair Limit Settings
047 Accessing the chair PCB (Power Control Board)
096 X-Ray Service Bulletin
Photo Manipulation
This assignment was to manipulate an image on behalf of the Quality Assurance department. A customer requested an image of a current product and none were available in the showroom. They needed a photo that showed how the arm castings connected to the chair with cap screws. They only had an arm casting with the cap screws without the entire assembly. On the other side, they had an older product complete assembly with flush mount Phillips head screws and a broken edge.
My department doesn’t have professional cameras or Adobe Photoshop available. I took out my iPhone, set up the lighting and photo angles to match the photo of the complete assembled chair. The first step was to use various tools in GIMP (GNU Image Manipulating Program) forming a new edge. Next, I matched the individual cap screws with overlaying layers to fit. Blending the cap screw images at the pixel level was a precise task to form the illusion. Upon completion, the QA team could not see a manipulated image. The project parameters were to create low resolution images. See the Before and After photos below.
Before

After
